Last updated: October 8, 2024
This Privacy Policy outlines how .vitality hub (the "Site", "we", "us" or "our") collects, uses, and discloses your personal information when you access and use our Services, or purchase products from www.vitalityhub.co.nz (the "Site"), or otherwise communicate with us in connection with the Site (collectively, the "Services").
Please read this Privacy Policy carefully to understand our policies and practices regarding your personal information and how we will treat it.
Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our business practices, operational needs, or regulatory requirements. We will post the updated Privacy Policy on our website with a new "Last Updated" date and take any other action required by applicable law.
How We Collect and Use Your Personal Information We collect personal information about you in various ways when you interact with our Services. The information we collect and use depends on how you interact with us.
In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, to provide or improve the Services, to comply with legal obligations, to enforce our Terms of Service, and to protect or safeguard the operation of the Services, our rights, and the rights of our users or others.
What Personal Information We Collect The type of personal information we obtain about you depends on how you interact with our website and how you use our services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. Here are the categories and specific types of personal information we collect:
Information we collect directly from you:
- Contact details, including your name, address, telephone number, and email.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, security questions, and other information used for account security purposes.
- Purchase information, including items you view, items you add to your shopping cart, information saved to your account (e.g., loyalty points, reviews, recommendations, or gift cards, or purchases).
- Customer support information, including information you choose to include in your communications with us.
Information we collect about your usage: We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.
Information we obtain from third parties: We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf. This may include:
- Companies that support our websites and services, such as Shopify.
- Our payment processors, who collect payment information to process your payment and fulfill your order.
- Information collected automatically when you visit our websites, open or click on an email we send, or interact with our services or advertisements.
How We Use Your Personal Information We use your personal information for various purposes, including:
To provide products and services: We use your personal information to provide the Services to you, including processing your payment, shipping your order, sending you notifications related to your account and purchases, and managing your account.
Marketing and advertising: We may use your personal information to send you marketing, advertising, and promotional messages via email, text message, or post, and to show you advertisements for products or services. This may include using your personal information to tailor the Services and advertisements on our website and other websites.
Security and fraud prevention: We use your personal information to detect, investigate, or take action against potentially fraudulent, illegal, or malicious activity.
Communicate with you and improve the Services: We use your personal information to provide you with customer support and to improve our services.
Cookies: We use cookies to support and improve our website and services, including remembering your behavior and preferences, running analytics, and understanding how users interact with the Services.
How We Disclose Personal Information We may disclose your personal information in the following circumstances:
- To vendors or other third parties who provide services on our behalf.
- To business and marketing partners to provide you with services and advertising.
- When you instruct, request, or consent to our disclosure of certain information to third parties.
- To our affiliates or within our corporate group for operational purposes.
- In connection with a business transaction, such as a merger or bankruptcy.
Your Rights Depending on where you live, you may have certain rights regarding your personal information, including the right to access, rectify, erase, or restrict the processing of your information. You may also have the right to object to the processing of your information or to withdraw your consent where we rely on consent as a legal basis for processing.